Returns & Exchanges
At Carina Organics, we want you to be completely satisfied with your natural hair and skin care products. If you are not happy with your purchase, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return or exchange.
Prepare Your Package
Securely pack the products in their original packaging to ensure they are protected during transit back to our facility.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing